Shipping & Returns Policy 

1. Introduction

Thank you for shopping with Waibi. We strive to ensure that your experience with us is smooth and satisfactory. Please read our Shipping & Returns Policy carefully to understand our practices regarding shipping, delivery, and returns.

2. Shipping Policy

2.1 Order Processing

• Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Please ensure that your shipping address is correct to avoid delays.

2.2 Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times are as follows:
  • Standard Shipping: 5 to 7 business days

2.3 International Shipping

• We also offer international shipping.
• Shipping charges for international orders will be calculated and displayed at checkout.
• Delivery times for international shipping may vary based on destination and customs processing.

2.4 Shipping Confirmation and Order Tracking

• You will receive a shipping confirmation email once your order has shipped, which will include a tracking number you can use to check its status.

2.5 Customs, Duties, and Taxes

• Waibi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3. Returns Policy

3.1 Return Eligibility

• Items must be returned within 5 days of receipt.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

3.2 Return Process

• To initiate a return, please contact us at support@waibanllc.net with your order number and details of the item you wish to return.
• If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

3.3 Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, you will be automatically refunded on your original payment method within 15 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund.

3.4 Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3.5 Damaged or Defective Items

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

3.6 Non-Returnable Items

• Certain items are non-returnable and non-refundable, including but not limited to:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

Email Address: support@waibanllc.net
Phone Number: +14633366503